At The Lunch Bag, your satisfaction is our top priority. We understand the uncertainties that can arise when shopping online, especially when it comes to finding the perfect fit. That's why we offer an exchange and return policy that aims to ensure your complete satisfaction with every purchase.

Returns and Exchanges

For all returns and exchanges, it is important to know that shipping costs will be borne by the customer. This includes any costs associated with returning the product to our facilities.

15 Days Return Period

You have up to 15 days from receipt of your order to decide if the items meet your expectations. If you decide you wish to proceed with a return or exchange, we are here to help. Although shipping costs are the responsibility of the customer, we are committed to processing your refund or exchange efficiently once we receive the item back.

How to Proceed?

Contact Us: Please send an email to hello@thelunchbag.es indicating your desire to return or exchange a product. Include your order number to expedite the process.
Prepare the Package: Make sure the item is in its original condition, with all labels and packaging intact.

Refund or Exchange: Once we receive the item and verify its condition, we will proceed with the refund or with the shipment of the exchange product as you prefer.

Our goal is to make your shopping experience exceptional every step of the way. If you have questions or need additional assistance, our customer service team is always ready to help.