ASSISTANCE
- Shipping Policy:
SHIPPING COSTS (VAT INCLUDED)
Shipments to mainland Spain and Portugal are 5.00
Ceuta, Melilla, Canary Islands and Andorra: 16.00
Shipping to the rest of Europe is 20.00 euros.
For any other type of urgent shipment, please contact us by phone at 621 396 212 or send an email to
an email to pedidos@thelunchbag.es, it will be a pleasure to help you.
DELIVERY TIMES.
Spain, Balearic Islands and Portugal 48 working hours.
Melilla and Canary Islands 48 hours or 72 working hours.
Europe 7 working days.
Delivery times may be affected in peak sales seasons such as
Christmas, Black Friday, Sales, for which we are not responsible.
In Spain (Peninsula), the first exchange will be free of charge. subsequent changes the shipping costs will be borne by the customer.
To help you with subsequent changes, we offer the option of managing your change for a cost of for a cost of 5€ to be paid by bank transfer. For more information
contact our customer service team pedidos@thelunchbag.es
If there is a price difference between the original item and the one requested for the exchange, it will be exchange, it will be managed by bank transfer.
Below you will find the steps to follow:
1. To request an exchange of an item, please contact us at pedidos@thelunchbag.es or the number 621396212 within a period not exceeding 14 calendar days from the date of receipt of the product.
2. The items must be in their original condition, together with any related accessories, and accessories related to them, and in the original packaging.
For orders outside the Peninsula and International shipping costs will be borne by the customer by the customer unless the order is erroneous or defective.
To proceed with the exchange of an article, you only have to contact a courier company or the post office courier company or the Post Office and send the item to the above address.
The articles will be checked by our staff in order to assess their good condition.
condition of the items. In the event that this assessment determines that the items are not in a suitable state, the exchange will not be accepted. condition, the exchange will not be accepted.
- Payment Methods